Universal-audio Apollo 16 User Manual download pdf (Page 36)

Apollo 16 Hardware Manual Additional Resources 36

Warranty

UNIVERSAL AUDIO HARDWARE LIMITED WARRANTY

Universal Audio warrants that its hardware will be free from defects in materials and workmanship for one (1)

year after it has been acquired by the original end-user purchaser, subject to normal use.

This warranty applies only to genuine Universal Audio products when sold by Universal Audio or a Universal

Audio authorized reseller, distributor, or dealer.

This warranty does not cover claims for damage due to abuse, neglect, alteration, or attempted repair by un-

authorized personnel and is limited to failures arising during normal use that are due to defects in material or

workmanship in the product.

To see the full terms of the Universal Audio Hardware Limited Warranty, which contains additional information

and exclusions, or to process a warranty claim, please see www.uaudio.com/support or call 877-698-2834 and

we will send you a copy. This limited warranty gives you speciﬁc legal rights. You may also have other rights

which vary by state or country.

Repair Service

If you are having trouble with Apollo 16, the ﬁrst step is to consult the Troubleshooting table on page 34.

If that doesn’t help, contact our technical support team using any method on page 9 (customers outside

the United States should contact your local distributor). When calling for help, please have the product serial

number available and have your unit set up in front of you, powered, up, and exhibiting the issue.

If your hardware is not working properly, our goal here at UA is to get you up and running again as soon as pos-

sible. If it is determined your product requires repair, you will be informed about where to ship it and a Return

Merchandise Authorization number (RMA) will be issued to you. The RMA number MUST be displayed on the

outside of your shipping box (please use the original factory packing materials if at all possible). We will match

the shipping method you use to get it to us (i.e., if you ship it to us via UPS ground, we will ship it back to you

UPS ground; if you overnight it to us, we will ship it back to you overnight). You’ll pay the shipping costs to us

(including warranty repairs); we ship it back to you free of charge. Qualiﬁed repair service under warranty is, of

course, also free of charge. For gear no longer under warranty, ask your technical support representative about

the current bench repair costs. Non-warranty repairs are charged an hourly labor rate plus parts. We’ll do our

best to service your unit as quickly as possible.

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Universal-audio Apollo 16 User Manual Page 36